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an email in reply to hers. Use the formal letter phrases in to help you.
Speaking Work in pairs. In this game, you have to try to complete a row of four squares
horizontal, vertical, or diagonal before your partner does. To win a square you
have to make a sentence or question.
1 Take it in turns to choose a square.
squares are telephone conversations.
squares are face-to-face conversations.
2 If it is a square look at the corresponding question in the list below.
If it is a square, look at the corresponding question in the list.
3 To answer the question, use one of these structures.
Shall I & ? Can you & ? I ll & Present continuous (I m & -ing & )
Would you like me to & ? Could you & ?
4 If your answer is correct, you win the square. Write your initials in it.
SQUARES
12
AB
1 You are calling someone.
He s not in the office this
morning.What do you say?
2 You re calling a hotel. Ask
if it s necessary to confirm
your reservation by fax.
34
CD
3 A caller wants to speak to
Mario. He s not there. Offer
to do something.
4 Someone suggests a meeting
on Tuesday. It s not possible.
Say why.
5 The line s engaged.Ask if the
56
EF
caller can wait.
6 A customer asks when you
can send a brochure.What
do you say?
7 You re on a business trip.
Ask a colleague to fax you
this month s sales figures.
GH
78
8 You are arranging to meet a
colleague in your town, but
where? In his / her office, or
in yours? Ask your colleague.
SQUARES
A You or your colleague have to C You need to make 200 F You re in a restaurant. Order
meet Mr Andros at the airport. photocopies of a document.Ask your meal.
Who s going to do it? Ask your a colleague to do it. G Talk about three appointments
colleague. D Ask a friend about his plans for or meetings you have next week.
B You re meeting a friend at the this weekend. H You need to wash your hands
airport. Her suitcase looks very E Your visitor says it is hot in your before dinner. Ask your visitor
heavy.What do you say? office. Offer to do something. to excuse you for a minute.
Dealing with problems 113
BUSINESS BASICS STUDENT S BOOK
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